Frequently Asked Questions
How do I register?
You can register interest in our services by calling us on 0121 752 5969, or email us enquiries@4communitytrust.co.uk
How do I make bookings?
You can make all your bookings via the Famly App.
Click here for Android download
Famly also have a help page CLICK HERE to view their help page.
If you need any extra support then feel free to call us on 0121 752 5969 or ask a member of staff at your child's club!
How do I pay?
You can make all payments via the Famly app, we highly encourage you to add your card details for automatic payments to be paid on the 28th of the month with any outstanding balance to be taken.
Click here for information on how to set up a 'Payment Card'
Please ignore all the direct debits steps as we do not accept this option.
Alternative 'Pay Your Balance' option
Click here for information on how to pay your outstanding balance
If you need any extra support please feel free to call us on 01217525969
Why can't I make bookings for tomorrow?
In a bid to manage our staffing effectively we have turned off the ability to book for the next weekday after 5:30pm.
Will I be charged any extra fees?
If you need to book your child in for before or after school club on the day, or after 5:50pm the previous day, then you will be charged a £5 late booking fee.
If your child can no longer attend for whatever reason, you MUST mark them as absent OR let a member of staff know, either the office by calling 01217525969 OR by contacting the club manager.
Please note that this is not a cancellation, and you will still be charged.
Will I be charged if I'm late picking up my child/ren?
If you let the club manager know before 6'o clock, then the first 5 minutes will be free. Any minute after this you will be charged £1 per minute. If you do not let the club manager know then you will be charged £1 per minute from 6'o clock.
How do I contact the club managers?
Please do not contact the office for late pick ups. You must contact the club your child is attending directly.
4 Community Trust (Oldbury)
07544 910435
4 Community Trust Uplands Manor
07935 876887
4 Community Trust Burnt Tree
07566 897362
4 Community Trust Joseph Turner
07709 242378
4 Community Trust West Bromwich
07939 143521
4 Community Trust Victoria Park
07902 924437
4 Community Trust Tividale Community
07541 459371
4 Community Trust Alder Coppice
07935 876887
4 Community Trust Temple Meadow
07541 259267
4 Community Trust Wednesbury Oak
07541 259263
I need the Ofsted numbers for forms to apply for help with childcare
4 Community Trust Centre (Oldbury) - EY2514820
4 Community Trust Uplands Manor - EY2514823
4 Community Trust Burnt Tree - EY25148244
4 Community Trust Joseph Turner - EY2610801
4 Community Trust West Bromwich - EY2644435
4 Community Trust Victoria Park - EY2685822
4 Community Trust Tividale Community -EY2732980
4 Community Trust Temple Meadow - EY2757246
4 Community Trust Alder Coppice - EY2768238
4 Community Trust Wednesbury Oak - EY2757245
I would like to book the Dudley Zoo Pass. What do I do?
To use our Dudley Zoo Pass you MUST be using one of our services. If you are not a service user your booking will be cancelled. You can book the pass two times a year.
What support is there for me? I am struggling with childcare costs.
We accept childcare vouchers, support from your place of education, tax free childcare, tax credit and universal credit.
You can find more help and support on childcarechoices.gov.uk
Main Office:
4 Community Trust
63A Crosswells Road
B68 8HH
The Hub:
4 Community Trust The Hub
Wiltshire Way
B71 1JU
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